Informativa sulle spedizioni

Last Updated: August 26, 2026

This Shipping Policy explains how Gonovate processes, ships, and delivers orders placed through www.gonovate.com.

Order Processing Time

Orders are generally processed within 1 to 3 business days after successful payment confirmation.

Order processing includes order verification, payment confirmation, preparation, and handling before shipment.

Processing times may be affected by weekends, public holidays, order volume, product availability, payment verification, or other circumstances that may reasonably affect order fulfillment.

If an unexpected delay significantly affects the processing of your order, we will make reasonable efforts to provide relevant information where appropriate.

Estimated Delivery Time

After your order has been processed and dispatched, the estimated delivery time is generally 6 to 9 days.

Delivery times are estimates and may vary depending on the delivery destination, carrier operations, logistics conditions, public holidays, customs procedures where applicable, weather conditions, and other circumstances outside our reasonable control.

Unless otherwise required by applicable law, estimated delivery dates are not guaranteed.

Total Estimated Delivery Time

The estimated total time from placing an order to receiving the package generally consists of:

Order Processing: 1 to 3 business days
Estimated Shipping and Delivery: 6 to 9 days

Therefore, the total estimated delivery time may generally range from approximately 7 to 12 days, depending on the destination and other relevant circumstances.

Shipping Destinations

Gonovate primarily serves customers in Italy.

Shipping availability may depend on the delivery address and the shipping options available at checkout. We reserve the right to limit or decline delivery to locations where shipping cannot reasonably be provided.

Shipping Confirmation

After an order has been processed and shipped, customers may receive shipping-related information or an order update using the contact information provided at checkout.

Where tracking information is available from the relevant shipping provider, it may be provided to the customer after shipment.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Gonovate may not be responsible for delivery delays or delivery problems resulting from incorrect, incomplete, inaccurate, or outdated address information provided by the customer.

If you discover an error in your delivery address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist if the order has not already been shipped or if a correction remains operationally possible.

Delivery Delays

Although we work to process and deliver orders within the estimated timeframes, delivery delays may occasionally occur.

Possible reasons for delays may include:

High shipping volume
Carrier delays
Severe weather conditions
Public holidays
Transportation disruptions
Customs procedures where applicable
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us so that we can review the available information and provide reasonable assistance.

Failed Delivery or Undeliverable Packages

If a package cannot be delivered because the delivery address provided is incorrect or incomplete, the recipient is unavailable, the package is refused, or another customer-related delivery issue occurs, the package may be returned to the sender or otherwise handled according to the relevant carrier's procedures.

Additional shipping costs may apply where a new shipment is requested, unless otherwise required by applicable law.

Loss or Damage During Delivery

If your order arrives visibly damaged, incomplete, or incorrect, please contact us as soon as reasonably possible and provide relevant information about the issue.

Nothing in this Shipping Policy limits your mandatory rights under applicable Italian or European Union consumer protection law.

Transfer of Risk

For consumer purchases, the risk of loss or damage to goods is transferred in accordance with applicable law.

Where applicable, the transfer of risk is governed by Article 63 of the Italian Consumer Code (Codice del Consumo), Legislative Decree No. 206 of September 6, 2005 (Decreto Legislativo 6 settembre 2005, n. 206).

Nothing in this policy is intended to transfer the risk of accidental loss or damage to a consumer before such transfer is permitted under mandatory applicable law.

Italian Consumer Protection Law

This Shipping Policy is governed by the applicable consumer protection laws of Italy.

In particular, consumer purchases and distance contracts may be subject to the Italian Consumer Code (Codice del Consumo), Legislative Decree No. 206 of September 6, 2005 (Decreto Legislativo 6 settembre 2005, n. 206).

Relevant provisions concerning distance contracts, consumer information, delivery obligations, and the transfer of risk are contained in the Italian Consumer Code, including, where applicable, Articles 45 and following, Article 61, and Article 63.

The applicable Italian consumer protection framework also reflects relevant European Union legislation, including Directive 2011/83/EU on Consumer Rights.

Delivery Obligations

Where a delivery period has not been specifically agreed, the seller's delivery obligations are subject to the mandatory provisions of applicable consumer protection law.

For eligible consumer contracts, the relevant rules include Article 61 of the Italian Consumer Code (Codice del Consumo), Legislative Decree No. 206 of September 6, 2005, which establishes consumer protections relating to the performance and delivery of distance contracts.

Where mandatory Italian or European Union law provides consumers with specific remedies or rights in the event of delayed or failed delivery, those rights will remain fully applicable.

Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before the customer completes the purchase, unless otherwise stated on the relevant product or promotional page.

Where applicable, the total amount payable for the order, including available shipping charges, will be presented before order confirmation.

Customs and Import Procedures

For orders delivered within Italy, standard domestic consumer and shipping rules generally apply.

If shipping options become available for destinations outside Italy, customs duties, taxes, import charges, or other fees may apply depending on the destination country's laws and regulations. Where applicable, the customer will be responsible for charges clearly allocated to the customer under the applicable transaction and relevant law.

Returns Related to Shipping

For information about returning an order, please review our Return and Refund Policy.

If an item is defective, damaged, incorrect, or does not conform to the contract, customers may have additional legal rights under applicable consumer protection law.

Our commercial policies do not exclude or limit any mandatory consumer rights provided under the Italian Consumer Code (Codice del Consumo), Legislative Decree No. 206 of September 6, 2005, or other applicable European Union consumer protection laws.

Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact us:

Gonovate
Via dei Macchiaroli, 7
04016 Sabaudia LT
Italy

Website: www.gonovate.com
Email: hello@gonovate.com
Phone: +39 863 745 2245

Customer Service Hours:
Monday to Saturday: 9:00 AM – 6:00 PM (Central European Time, CET)
Sunday: Closed