Informativa sui rimborsi
Last Updated: August 26, 2026
30-Day Return Policy
At Gonovate, we want you to feel confident about your purchase. We offer a 30-day return period for eligible items.
You may request a return within 30 days after receiving your item. To be eligible for a return, the item must be in its original condition, unworn, unused, with tags where applicable, and returned in its original packaging.
To begin a return, please contact us at:
Gonovate
Via dei Macchiaroli, 7
04016 Sabaudia LT
Italy
Website: www.gonovate.com
Email: hello@gonovate.com
Phone: +39 863 745 2245
Please contact us before sending an item back so that we can provide the appropriate return instructions.
Italian and European Consumer Rights
This policy is governed by the applicable consumer protection laws of Italy, including the Italian Consumer Code (Codice del Consumo), Legislative Decree No. 206 of September 6, 2005 (Decreto Legislativo 6 settembre 2005, n. 206).
For eligible distance contracts, consumers may also have a statutory right of withdrawal under Articles 52 to 59 of the Italian Consumer Code (Codice del Consumo). These provisions implement applicable European consumer protection rules, including Directive 2011/83/EU on Consumer Rights.
Under applicable law, consumers generally have a statutory withdrawal period for eligible distance purchases, subject to legal conditions and exceptions. Gonovate's 30-day return period is a commercial policy and does not limit or replace any mandatory rights that consumers may have under applicable Italian or European law.
Return Conditions
Returned items must be handled only as necessary to inspect their nature, characteristics, and functioning.
Items may not be eligible for a full refund if they have been worn beyond normal inspection, washed, damaged, altered, or otherwise used in a manner that reduces their value.
This does not affect your statutory rights if an item is defective, damaged, incorrect, or does not conform to the contract.
Damages, Defects, or Incorrect Items
Please inspect your order when you receive it.
If you receive an item that is defective, damaged, or incorrect, please contact us as soon as reasonably possible at hello@gonovate.com so that we can review the issue and work toward an appropriate solution.
Where applicable under mandatory consumer protection law, your legal rights concerning defective or non-conforming goods remain unaffected.
Return Shipping Costs
Unless otherwise stated, agreed, or required by applicable law, the customer may be responsible for the direct cost of returning an eligible item.
Where mandatory Italian or European consumer protection law requires a different treatment, the applicable legal provisions will prevail.
Refunds
Once your return has been received and inspected, we will notify you of the outcome of your refund request.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase, unless another legally permitted arrangement has been agreed.
For statutory withdrawals, reimbursement will be handled in accordance with applicable law. Under the applicable consumer protection framework, a trader may, in certain circumstances, withhold reimbursement until the returned goods or appropriate evidence of dispatch has been received, where permitted by law.
Please note that it may take additional time for your bank, card issuer, payment provider, or financial institution to process and display the refunded amount.
Legal Exceptions
Certain products or situations may be excluded from the statutory right of withdrawal where an applicable legal exception applies.
Relevant exceptions are governed, among other provisions, by Article 59 of the Italian Consumer Code (Codice del Consumo), Legislative Decree No. 206 of September 6, 2005, and applicable European consumer protection law.
Contact Us
For questions regarding returns or refunds, please contact us:
Gonovate
Via dei Macchiaroli, 7
04016 Sabaudia LT
Italy
Website: www.gonovate.com
Email: hello@gonovate.com
Phone: +39 863 745 2245
Customer Service Hours:
Monday to Saturday: 9:00 AM – 6:00 PM (Central European Time, CET)
Sunday: Closed
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