Privacy policy
Last Updated: August 26, 2026
This Privacy Policy explains how Gonovate collects, uses, stores, and protects personal information when you visit or make a purchase from www.gonovate.com.
We are committed to handling personal data in accordance with applicable privacy and data protection laws, including Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and the applicable provisions of Italian Legislative Decree No. 196 of June 30, 2003 (Codice in materia di protezione dei dati personali), as amended and supplemented by Legislative Decree No. 101 of August 10, 2018.
Data Controller
The controller responsible for the processing of personal data collected through this website is:
Gonovate
Via dei Macchiaroli, 7
04016 Sabaudia LT
Italy
Website: www.gonovate.com
Email: hello@gonovate.com
Phone: +39 863 745 2245
Personal Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with our services, we may collect personal information necessary to operate our store and provide our products and services.
The information we may collect can include:
Contact Information
Name, billing address, shipping address, email address, telephone number, and other contact details that you provide to us.
Order Information
Information relating to products purchased, order details, transaction history, delivery information, return requests, and customer service communications.
Payment Information
Payment-related information necessary to process your purchase. Depending on the payment method selected, payment processing may be handled by third-party payment providers.
Gonovate offers the following payment methods:
Credit & Debit Cards, including Visa, Mastercard, American Express, and Discover
Apple Pay
Google Pay
Shop Pay
PayPal
We do not intentionally store complete payment card details when payment information is processed directly by authorized payment providers.
Device and Website Information
When you visit our website, we may automatically receive certain technical information, including IP address, browser type, device information, operating system, pages viewed, interactions with the website, and similar information necessary for website functionality, security, analytics, and service improvement.
How We Use Personal Information
We may process personal information for the following purposes:
To process and fulfill orders
To verify and manage payments
To arrange delivery and provide order updates
To communicate with customers regarding purchases, returns, refunds, or customer service requests
To detect, prevent, and investigate fraud or unauthorized activity
To maintain the security and functionality of our website and services
To comply with legal and regulatory obligations
To improve our products, services, and customer experience
To send marketing communications where permitted by applicable law or where appropriate consent has been obtained
Legal Basis for Processing
Where the GDPR applies, we process personal data only where a valid legal basis exists under Article 6 of Regulation (EU) 2016/679 (General Data Protection Regulation).
Depending on the circumstances, the legal basis for processing may include:
The performance of a contract or steps taken before entering into a contract
Compliance with a legal obligation
Our legitimate interests, provided that such interests do not override your fundamental rights and freedoms
Your consent, where consent is required under applicable law
Sharing Personal Information
We may share personal information with trusted service providers where necessary to operate our business and provide our services.
These service providers may include:
E-commerce and website service providers
Payment processing providers
Shipping and logistics providers
Customer service providers
Fraud prevention and security service providers
Technology and analytics providers
Professional advisers or legal authorities where disclosure is required or permitted by law
We only share personal information where there is a legitimate business or legal reason to do so and, where required, appropriate safeguards are applied.
International Data Transfers
Your personal information may be processed or transferred outside Italy or the European Economic Area when this is necessary to provide our services or when we use service providers operating in other countries.
Where personal data is transferred internationally, we will take appropriate measures required under applicable data protection law, including the GDPR, to ensure that personal data receives an appropriate level of protection.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, complying with legal obligations, and enforcing agreements.
The retention period may vary depending on the type of information and the purpose for which it is processed.
Your Privacy Rights
Subject to applicable law, including the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679, you may have certain rights regarding your personal information.
These rights may include:
The right to access your personal data
The right to request correction of inaccurate or incomplete information
The right to request deletion of personal data in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing activities
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
To exercise your rights, please contact us at hello@gonovate.com.
You also have the right to lodge a complaint with the competent supervisory authority if you believe that your personal data has been processed in violation of applicable data protection law.
For matters subject to Italian jurisdiction, the relevant supervisory authority is the Garante per la protezione dei dati personali.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, provide essential functionality, improve performance, analyze website usage, and support other legitimate purposes.
Where required by applicable law, we will request consent before placing non-essential cookies or similar technologies on your device.
You may manage certain cookie preferences through your browser settings or other cookie controls made available on our website.
Marketing Communications
Where permitted by applicable law, we may send promotional or marketing communications about our products, services, or offers.
You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us at hello@gonovate.com.
Opting out of marketing communications will not prevent us from sending non-promotional messages relating to your orders, transactions, account, customer service requests, or legal obligations.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.
Children's Privacy
Our website and services are not intended to knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can review the situation and take appropriate action where necessary.
Third-Party Services
Our website and services may involve third-party providers, including payment providers and e-commerce service providers. These third parties may process personal information according to their own privacy practices and policies.
We encourage you to review the privacy information provided by relevant third-party services when you use their services.
Applicable Law
This Privacy Policy is prepared and interpreted in accordance with applicable privacy and data protection laws of Italy and the European Union, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Italian Legislative Decree No. 196 of June 30, 2003 (Codice in materia di protezione dei dati personali), as amended by Legislative Decree No. 101 of August 10, 2018.
Nothing in this Privacy Policy limits any mandatory rights granted to individuals under applicable Italian or European Union data protection law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or other operational reasons.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Gonovate
Via dei Macchiaroli, 7
04016 Sabaudia LT
Italy
Website: www.gonovate.com
Email: hello@gonovate.com
Phone: +39 863 745 2245
Customer Service Hours:
Monday to Saturday: 9:00 AM – 6:00 PM (Central European Time, CET)
Sunday: Closed
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